Refund & Payment Policy

Wallet Payments

Payments made through OG Wallet or official payment gateways may be reviewed in case of disputes.

Refund eligibility depends on:

• Service status
• Transaction records
• Available evidence
• Policy compliance

Refund approvals are subject to OG review and discretion.

Off-Platform Payments

If Users or Providers exchange payments outside the official platform through:

• Cash
• Direct UPI
• Bank transfer
• Third-party apps

OG shall not be responsible for:

• Payment disputes
• Fraud
• Refund claims
• Financial losses
• Chargebacks
• Service dissatisfaction

Such transactions are entirely private arrangements.

Cancellation Policy

Repeated cancellations, spam bookings, or fake requests may result in:

• Reduced visibility
• Temporary suspension
• Permanent account restriction

Platform Fees

OG may charge:

• Service fees
• Commission fees
• Convenience fees
• Applicable taxes

All applicable deductions shall be displayed according to platform functionality.

Fraudulent Activity

OG reserves the right to:

• Freeze suspicious transactions
• Suspend accounts
• Investigate fraud
• Report illegal activity to authorities

Payout Timelines

Provider payouts may vary depending on:

• Payment partner processing
• Verification status
• Compliance review
• Technical delays

OG shall not be liable for banking delays beyond its reasonable control.

Contact Us

For refund and payment inquiries, contact us at: